Can I track my international order?

We offer a small amount of tracking on our deliveries and your tracking link is provided in your shipping confirmation email.

International orders (that are not refill packs and are not being sent to the EU) can be tracked here. Our ROW orders are sent from our packing centre in the UK to DHL in Frankfurt, Germany to be distributed internationally.
There are only a select number of countries that offer tracking throughout the whole delivery process. Those countries are:

Aruba	Cyprus	Hong Kong	Latvia	Portugal
Australia	Czech Republic/Czechia	Hungary	Lebanon	Romania
Austria	Denmark	Iceland	Lithuania	Singapore
Belgium	Dominican Republic	Ireland	Luxembourg	Slovakia
Brazil	Estonia	Israel	Malaysia	Slovenia
Bulgaria	Finland	Italy	Netherlands	Spain
Canada	France	Japan	New Zealand	Sweden
China	Germany	Jersey/Guernsey	Norway	Switzerland
Croatia	Greece	Korea (Republic of)	Poland	USA

All US, Australia and New Zealand orders can be tracked here.

International refill packs (excluding EU countries, the US, Australia and New Zealand) are sent untracked.