Delivery Bulletin

The EU area is seeing a lot of delays with items going through customs. Please see below for more details on individual countries:

Ireland: We are sorry to report that there have been some significant challenges with carriers. customs, and deliveries to Ireland over the past 6 weeks. We have been proactively seeking a better experience for our customers and the good news is that we have put in place some short-term, effective solutions to improve delivery times, while we finalise the long term solution which is in the process of being set up now.
We would like to offer our sincere apologies to everyone whose order will be impacted by these delays, and reassure that we are here at [e-mail] if you have any concerns.

Some Wild orders are seeing customs fees applied to them as Irish customs. For the time being all fees have been under 10€. If you are charged, please send us an email to [e-mail] and we will give you a link to fill in your details for a refund. If, for any reason, your fees are more than 10€, please get in touch before you pay the fee.

Italy: we are seeing very long delays in Italy and orders are being held in customs. This is because Italy has a large backlog of items coming into the country from other countries. Please get in touch with us if you are asked to pay for customs fees, or it's been 5 weeks since your order was dispatched.

Spain: we are seeing very long delays in Spain and orders are being held in customs. Spain is also charging very high customs fees on our orders. From 12th August, we are not shipping to Spain. If you ordered before this date, please get in touch with us if you are asked to pay for customs fees (in the majority of cases, we WON'T be able to refund these), or it's been 5 weeks since your order was dispatched.

Denmark: we are seeing very long delays into Denmark due to a slow customs process. Please get in touch with us if you are asked to pay for customs fees, or it's been 5 weeks since your order was dispatched.

Sweden: we are seeing very long delays into Sweden due to a slow customs process. Please get in touch with us if you are asked to pay for customs fees, or it's been 5 weeks since your order was dispatched.

Portugal, The Netherlands, Poland: these countries have also seen customers asked to pay fees. Please get in touch with us to see whether we can help you out.